Adnan, Muhammad Arham, Arbish Adnan, Manahil Fatima, Aiman Fatima, and Syeda Rehba. 2025. “From Service Delivery to Loyalty: How Perceived Quality Mediates the Airline Passenger Experience”. Journal of Social and Organizational Matters 4 (3):26-37. https://doi.org/10.56976/jsom.v4i3.261.