Adnan, M. A. ., A. . Adnan, M. . Fatima, A. . Fatima, and S. Rehba. “From Service Delivery to Loyalty: How Perceived Quality Mediates the Airline Passenger Experience”. Journal of Social and Organizational Matters, vol. 4, no. 3, July 2025, pp. 26-37, doi:10.56976/jsom.v4i3.261.